Communication Integrated Business Process (CIBP), the emerging trend in integrating customer interaction and enterprise work flow, ERP and CRM systems to enable highly responsive, low human latency solutions. The goal of a TAN-CIBP is to optimize business processes by reducing the human latency that exists within a process flow. To reduce this latency, TAN-CIBP leverages UC and emerging 2.0 capabilities by embedding them into your business process flow. The result is a more efficient, more automated concrete process translating into significant ROI.
Putting Customers Through Several Transactions versus Getting it Right the First Time: TAN-CIBP bridges the gap between business activities and all stakeholders to increase operating efficiency and effectiveness. It aims to remove ‘human latency’ from operations by ensuring the right people with the right skills/ knowledge / authority / location can be contacted at the right time. Moreover,
TAN-CIBP can be applied horizontally across different lines of business and different industries to diminish ‘infrastructure latency’ issues. Our in-depth understanding of customer’s business processes and the use of traditional, modern and emerging consumer touch points, end-point devices and applications help reduce ‘decision latency’ within the business processes and people.
TAN-CIBP integrates tightly with customer’s CRM and ERP systems and enables communication between applications and humans to automate components of business processes. The purpose is to optimize those processes and to ensure continuous, low-latency, real-time communications among the customers, suppliers and employees of your organization. We view UC as a development platform to build your CEBP superstructure and a crucial step in your organization’s Zero Latency journey.
Our partnership with SAP BCM solution brings you one of the leading CIBP solutions combined with our strong knowledge and knowhow for Contact Centres, BPO and any customer interaction needs, a tight integration between your back end systems and various legacy (analog phones) telephony systems, IP Telephony system and various web2.0 customer touch point solutions.